Acquia has detected a temporary service interruption in the Acquia Cloud IDEs

5 days 1 hour ago

Oct 13, 19:40 UTC
Resolved - The underlying cause of this service interruption has been addressed. All affected Acquia Cloud IDEs and related services have been restored. All services are operational at this time.

Oct 13, 19:14 UTC
Identified - Services for Acquia Cloud IDEs are currently interrupted for some users creating new Cloud IDEs and unhibernating current IDEs. We will provide additional information as it becomes available.

Acquia has detected an interruption in services for applications in the Western Europe region

1 week ago

Oct 11, 16:15 UTC
Resolved - The underlying cause of the service interruption affecting some applications on shared balancer bal-17437 in the Western Europe region has been addressed. All services are operational at this time.

Oct 11, 14:51 UTC
Investigating - We are currently investigating an interruption of service for Drupal Cloud affecting some applications on shared balancer bal-17437 in the Western Europe region. We will provide additional information as it becomes available.

Acquia has restored service for Acquia Site Studio

1 week 4 days ago

Oct 7, 21:06 UTC
Resolved - All affected Acquia Site Studio services have been restored. All services are operational at this time.

Oct 7, 19:50 UTC
Monitoring - The underlying cause of the service interruption affecting Acquia Site Studio has been fixed and addressed.
We are now currently monitoring the service to ensure that all systems are operating as expected. We will provide an update once this period of monitoring is complete.

Oct 7, 19:29 UTC
Investigating - We are currently investigating an interruption of service for Acquia Site Studio. Users trying to edit content may see page errors. We will provide additional information as it becomes available.

Acquia has detected a temporary service interruption in task services impacting some Acquia Cloud Next applications

1 week 5 days ago

Oct 6, 00:02 UTC
Resolved - The underlying cause of this service interruption has been addressed. All affected Acquia task services have been restored.

Oct 5, 23:41 UTC
Monitoring - Task services for some Acquia Cloud Next applications were briefly interrupted between 23:00-23:35 UTC. During this interruption, customers with affected applications would have seen task failures when attempting to commit, deploy, or move code and databases, add or delete domains, or use the Acquia workflow interface. Tasks that failed as a result of this interruption will appear as failed in the Cloud UI and may need to be re-run. We have deployed a fix to resolve this issue and will provide an update when services have been fully restored.

Service for all affected services has been restored

1 week 6 days ago

Oct 5, 15:23 UTC
Resolved - All affected services have been restored. All services are operational at this time.

Oct 4, 22:15 UTC
Update - We are currently working with a third-party vendor to resolve the service interruption impacting Facebook Campaigns for Acquia Customer Data Platform and the Facebook plugin for Acquia Campaign Studio. We will provide additional information as it becomes available.

Oct 4, 20:09 UTC
Identified - We are still working to resolve the degradation of service impacting Facebook Campaigns for Acquia Customer Data Platform customers. This service interruption also impacts the Facebook plugin for Acquia Campaign Studio customers. Affected customers are currently unable to pass data between Acquia CDP or Acquia Campaign Studio and Facebook. We will provide additional updates when service is fully restored.

Oct 4, 19:53 UTC
Investigating - We are still working to resolve the degradation of service impacting Facebook Campaigns for Acquia Customer Data Platform customers. This service interruption also impacts the Facebook plugin for Acquia Campaign Studio customers. Affected customers are currently unable to pass data between Acquia CDP or Acquia Campaign Studio and Facebook. We will provide additional updates when service is fully restored.

Oct 4, 18:12 UTC
Identified - We have identified a degradation of service impacting Facebook Campaigns for Acquia Customer Data Platform customers. We are working to resolve this service interruption at this time. We will provide additional updates when service is fully restored.

Acquia has detected an interruption of service for Acquia DAM

1 week 6 days ago

Oct 4, 22:19 UTC
Resolved - All affected Acquia DAM services have now been restored.

Oct 4, 20:46 UTC
Identified - We have identified the issue and are working on a fix to resolve the service interruption impacting Acquia DAM services. We will provide additional information as it becomes available.

Oct 4, 19:31 UTC
Update - The latency issue is also affecting uploads within Core and Workstream for Acquia DAM. We are continuing to investigate this issue.

Oct 4, 18:36 UTC
Investigating - We are currently investigating an interruption of service for Acquia DAM. Users may experience slowness navigating or when downloading in bulk. We will provide additional information as it becomes available.

Acquia has detected an interruption of service for Acquia Cloud CD Pipelines using DST Root CA X3 certificates.

2 weeks 1 day ago

Oct 3, 11:01 UTC
Resolved - The underlying cause of this service interruption has been addressed. All affected Acquia Pipeline services have been restored. All services are operational at this time.

Oct 3, 10:55 UTC
Investigating - The underlying cause of this service interruption has been addressed. All affected Acquia Pipeline services have been restored. All services are operational at this time.

Oct 1, 22:00 UTC
Update - We are still working to resolve the service interruption impacting Acquia Cloud Pipelines. We will provide additional information as it becomes available.

Oct 1, 19:56 UTC
Identified - We are currently investigating an issue with a CA certificate (DST Root CA X3) that is impacting Acquia Cloud CD Pipelines. We will provide additional information as it becomes available.

Acquia has detected an interruption of service for customers connecting to services using DST Root CA X3 certificates.

2 weeks 3 days ago

Oct 1, 17:53 UTC
Resolved - All affected Acquia Cloud Professional, Acquia Cloud Enterprise, Acquia Site Factory, and Acquia Cloud Next services have been restored. All services are operational at this time.

Oct 1, 15:02 UTC
Identified - A fix has been deployed to Acquia Cloud Professional, Acquia Cloud Enterprise, and Acquia Site Factory. We are still investigating the impacted TLS connections for Acquia Cloud Next Applications.

Oct 1, 13:36 UTC
Investigating - We are currently investigating an issue with a CA certificate (DST Root CA X3) that is impacting TLS connections to remote endpoints. We will provide additional information as it becomes available.

Acquia has detected an interruption of service for Acquia Campaign Studio

2 weeks 3 days ago

Sep 30, 22:25 UTC
Resolved - All affected Acquia Campaign Studio services have now been restored. All services are operational at this time.

Sep 30, 18:33 UTC
Identified - We have identified the cause of the service interruption that is impacting Acquia Campaign Studio customers. The issue is related to an expired root certificate causing problems with one of our vendors. We are working closely with our vendor to resolve this service interruption as quickly as possible. Acquia Campaign Studio customers may see a delay in reporting bounces in the meantime. We will provide additional updates once services have been fully restored.

Sep 30, 15:46 UTC
Investigating - We are currently investigating an interruption of service for Acquia Campaign Studio. We will provide additional information as it becomes available.

Acquia has detected an interruption of service for Acquia Cloud Next and CD Environment services

2 weeks 4 days ago

Sep 30, 20:35 UTC
Resolved - The underlying cause of this service interruption has been addressed. Acquia Cloud Next and CD Environment services have been restored.

Sep 30, 19:37 UTC
Monitoring - The underlying cause of the service interruption affecting Acquia Cloud Next, and CD Environments has been fixed and addressed.
We are now currently monitoring each service. We will provide further information as soon as this issue has been fully resolved.

Sep 30, 19:05 UTC
Investigating - We are currently investigating an interruption of service for Acquia Cloud Next and CD Environment services.
--For Acquia CD Environments: Customers are currently unable to create new CDEs or delete existing CDEs
--For Acquia Cloud Next Environments: Customers are currently unable to create additional databases.
We will provide additional information as it becomes available.

Acquia has detected a service degradation for Acquia Customer Data Platform

3 weeks ago

Sep 27, 18:22 UTC
Resolved - The Acquia Customer Data Platform service degradation has been resolved. Interactive Query and Metric reports are now functioning as expected. All services are operational at this time.

Sep 27, 16:34 UTC
Identified - We are currently investigating a degradation of service impacting Interactive Query and Metric reports for US based Acquia Customer Data Platform customers. We will provide additional information as it becomes available.

Acquia has detected an interruption in services for applications in the U.S. East region

3 weeks ago

Sep 27, 12:08 UTC
Resolved - The underlying cause of this service interruption has been addressed. All affected Acquia Cloud interface services have been restored. All services are operational at this time.

Sep 27, 08:53 UTC
Investigating - We continue to experience interruption affecting some applications in the U.S. East region along Acquia Cloud UI and Acquia Cloud API.
We are currently working to resolve the issue for affected services. We will provide further information as available.

Sep 27, 08:29 UTC
Monitoring - The underlying cause of the service interruption affecting some applications in the U.S. East region has been fixed and addressed.
We are now currently monitoring the degraded performance of Acquia Cloud interface services. We will provide further information as soon as this issue has been fully resolved.

Sep 27, 07:03 UTC
Update - Acquia Cloud interface services are currently degraded due to the ongoing incident. We are working to resolve it at this time. We will provide additional updates when services have been fully restored.

Sep 27, 06:01 UTC
Identified - We are continuing to monitor the earlier interruption of service affecting some applications in the U.S. East region. We are working with AWS to resolve this as quickly as possible. We will provide further information as soon as this issue has been fully resolved.

Sep 27, 04:01 UTC
Investigating - We are currently investigating an interruption of service for Acquia Cloud affecting some applications in the U.S. East region. We will provide additional information as it becomes available.

Acquia has detected an interruption in our ability to launch new applications for Cloud Platform Professional

3 weeks 4 days ago

Sep 22, 23:34 UTC
Resolved - Application relaunch services for Acquia Cloud Professional have been restored. New Acquia Cloud Professional subscriptions can be purchased again and existing Acquia Cloud Professional customers can now resize servers via the Cloud UI. All services are operational at this time.

Aug 31, 00:11 UTC
Identified - Application launch services for Cloud Platform Professional are currently interrupted. We are working to resolve this service interruption at this time. We will provide additional updates when services are fully restored.

Acquia Cloud IDE services have been restored.

3 weeks 6 days ago

Sep 20, 23:22 UTC
Resolved - The underlying cause of the service interruption has been addressed. All affected Acquia Cloud IDE services have been restored.

Sep 20, 22:18 UTC
Update - We are still working to resolve the service interruption impacting the creation of new Cloud IDEs. We will provide additional updates when services have been fully restored.

Sep 20, 20:06 UTC
Identified - Services for Acquia Cloud IDEs are currently interrupted for some users creating new Cloud IDEs. We are working to resolve this at this time. We will provide additional updates when services have been fully restored.

Acquia has detected a temporary interruption in Drupal Cloud API and Acquia Cloud interface services

1 month ago

Sep 17, 18:11 UTC
Resolved - The underlying cause of this service interruption has been addressed. All affected Drupal Cloud API and Acquia Cloud interface services have been restored.

Sep 17, 15:45 UTC
Investigating - We are currently investigating an interruption of service for Drupal Cloud API and Acquia Cloud interface services. We will provide additional information as it becomes available.

Acquia has detected a temporary interruption in Drupal Cloud API and Acquia Cloud interface services

1 month ago

Sep 16, 20:39 UTC
Resolved - The underlying cause of this service interruption has been addressed. All affected Acquia Cloud API and Cloud interface and services have been restored.

Sep 16, 19:07 UTC
Identified - We are currently investigating an interruption of service for Drupal Cloud API and Acquia Cloud interface services. We will provide additional information as it becomes available.

Acquia has detected a temporary interruption in Drupal Cloud API and Acquia Cloud interface services

1 month ago

Sep 16, 16:18 UTC
Resolved - The underlying cause of this service interruption has been addressed. All affected Acquia Cloud API and Cloud interface and services have been restored.

Sep 16, 14:47 UTC
Investigating - We are currently investigating an interruption of service for Drupal Cloud API and Acquia Cloud interface services. We will provide additional information as it becomes available.

Acquia has detected a temporary interruption in Acquia Cloud interface services

1 month 1 week ago

Sep 9, 09:36 UTC
Resolved - The underlying cause of this service interruption has been addressed. All affected Acquia Cloud with Platform Email service UI have been restored.

Sep 9, 08:47 UTC
Investigating - We are currently investigating an interruption in Acquia Cloud with Platform Email service UI. We will provide additional information as it becomes available.

Acquia has detected a service degradation impacting some applications

1 month 2 weeks ago

Aug 31, 23:22 UTC
Resolved - All affected services have been restored. All services are operational at this time.

Aug 31, 22:30 UTC
Update - Acquia is aware of an issue originating from our infrastructure provider that may affect instance networking in the US-West-2 and EU-West-1 hosting region.

Aug 31, 22:05 UTC
Monitoring - Acquia is aware of an issue originating from our infrastructure provider that may affect instance networking in the US-West-2 hosting region.

Checked
5 hours 33 minutes ago
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