Acquia Status

Apr 25, 15:52 UTC
Resolved - The underlying cause of this service interruption has been addressed. All services are currently operational. However, please note that the aggregated data for the affected time window has been lost and cannot be retrieved or backfilled.

Apr 25, 11:23 UTC
Monitoring - A fix for the cause of the interruption of service impacting some Acquia Cloud Stack Metrics has been deployed. We are currently monitoring the situation.

Apr 24, 19:07 UTC
Identified - The cause of the interruption of service impacting some Acquia Cloud Stack Metrics has been identified. We are currently working towards the fix and will provide additional information as it becomes available.

Apr 24, 13:28 UTC
Investigating - We are currently investigating an interruption in Acquia Cloud interface services impacting Acquia Cloud Stack Metrics to not report any Varnish data. We will provide additional information as it becomes available.

Apr 18, 17:05 UTC
Resolved - The underlying cause of this service interruption has been addressed for Acquia Customer Data Platform tenants under EU region. All affected services have been restored. All services are operational at this time.

Apr 18, 12:18 UTC
Investigating - Acquia has detected an interruption of service for Acquia Customer Data Platform tenants under EU region. Primarily, Metrics is affected by this interruption. We are working to resolve this service interruption as soon as possible. We will provide additional updates when service are fully restored.

Apr 10, 18:55 UTC
Resolved - The underlying cause of this service interruption has been addressed. All affected services have been restored. All services are operational at this time.

Apr 10, 18:41 UTC
Monitoring - The cause of the interruption of service impacting task services for Cloud Platform Professional customers has been identified and a fix has been applied. We are continuing to monitor performance at this time.

Apr 10, 15:40 UTC
Investigating - We are currently investigating an interruption in task services for Cloud Platform Professional. Affected customers may experience delays in the Acquia Cloud task system. We will provide additional information as it becomes available.

Apr 9, 17:44 UTC
Resolved - The underlying cause of this service interruption has been addressed. All affected services have been restored. All services are operational at this time.

Apr 9, 15:34 UTC
Investigating - We are currently investigating an interruption in task services for Cloud Platform Professional. Affected customers may experience delays in the Acquia Cloud task system. We will provide additional information as it becomes available.

Apr 9, 03:42 UTC
Resolved - The underlying cause for the interruption to launch/relaunch servers has been addressed. All services have been restored. All services are operational at this time.

Apr 9, 02:35 UTC
Monitoring - The underlying cause for the interruption to launch/relaunch servers has been addressed. All services have been restored and Acquia is monitoring at this time.

Apr 9, 00:01 UTC
Investigating - New server launches and relaunches are currently interrupted for Cloud Platform Professional, Cloud Platform Enterprise, Acquia Cloud Next and Acquia Site Factory applications. Running servers are not impacted. We are working to resolve this service interruption at this time. We will provide additional information as it becomes available.

Apr 5, 23:22 UTC
Resolved - Acquia Customer Data Platform Facebook Campaigns are no longer failing with a #2650 service error code and are now working as expected.

Apr 5, 20:47 UTC
Identified - Acquia has identified an intermittent issue with Facebook Campaigns for Customer Data Platform services due to an issue on Meta's side. We want to clarify that the disruption is not arising from Acquia's systems or services. We are actively monitoring the situation and will provide more information as it becomes available to us.

Mar 22, 19:29 UTC
Resolved - The cause of the interruption of tasks services for Cloud Platform Professional has been addressed. All affected services have been restored. All services are operational at this time.

Mar 22, 19:00 UTC
Monitoring - Acquia has taken action to address the cause of the interruption in task services for Cloud Platform Professional and task services should now be functioning normally. We are closely monitoring the situation.

Mar 22, 18:21 UTC
Investigating - Acquia is currently investigating an interruption in task services for Cloud Platform Professional. We will provide additional information as it becomes available.

Mar 18, 13:27 UTC
Resolved - Acquia has enabled Acquia Cloud Professional signups following our planned maintenance. All services are operational at this time.

Mar 15, 21:16 UTC
Monitoring - Acquia has temporarily disabled Acquia Cloud Professional signups for planned maintenance over the weekend and will enable functionality on Monday at approximately 13:00 UTC.

Mar 13, 20:12 UTC
Resolved - The underlying cause of this service interruption has been addressed. All affected services have been restored. All services are operational at this time.

Mar 13, 18:19 UTC
Monitoring - The cause of the interruption of service impacting Acquia Cloud Platform Professional applications has been identified and a fix has been applied. We are continuing to monitor performance at this time.

Mar 13, 15:46 UTC
Update - We are still working to resolve this situation at this time. We will provide additional updates when the issue to instance resizing is resolved.

Mar 13, 04:02 UTC
Investigating - Instance resizing for Cloud Platform Professional may require Acquia Support assistance, through the creation of a Support case. We are working to resolve this situation at this time. We will provide additional updates when the issue to instance resizing is resolved.

Mar 11, 15:47 UTC
Resolved - The underlying cause of this service interruption has been addressed. All affected services have been restored. All services are operational at this time.

Mar 8, 22:10 UTC
Investigating - Acquia is currently investigating an issue with the Acquia Cloud Professional service. While we are investigating this issue, we are temporarily disabling auto-signups. We will provide more information as it becomes available.

Mar 6, 14:28 UTC
Resolved - The underlying cause of this service interruption has been addressed. All affected services have been restored and are operational at this time.

Mar 2, 01:08 UTC
Investigating - Acquia is currently investigating an issue with the Acquia Cloud Professional service. While we are investigating this issue, we are temporarily disabling new sales and server configuration services. We will provide more information as it becomes available.

Mar 4, 21:24 UTC
Resolved - The cause of the interruption in Acquia Code Studio services has been addressed, and all Acquia Code Studio services are operational at this time.

Mar 4, 19:10 UTC
Monitoring - Acquia has deployed a fix to address the cause of the interruption in Acquia Code Studio. We are closely monitoring the situation will provide additional information as it becomes available.

Mar 4, 14:34 UTC
Investigating - We are currently investigating an interruption in Acquia Code Studio. Some customers may encounter job failures during their workflow with Code Studio. If this happens, we encourage customers to wait a short time and try the workflow again. We will provide additional information as it becomes available.